Terms and Conditions - Skip Hire East Ham

Welcome to our Skip Hire East Ham services. These Terms and Conditions outline the rules and regulations for the use of our services. By hiring a skip from us, you agree to abide by these terms. Please read them carefully to ensure a smooth and hassle-free experience.

1. Booking Process

To book a skip:

Online Booking: You can reserve a skip through our website by selecting the desired size and duration.
Phone Booking: Alternatively, call our customer service team to arrange a booking.
Confirmation: A confirmation email or SMS will be sent upon successful booking.

2. Payment Terms

Our payment terms are as follows:

Deposit: A deposit may be required at the time of booking.
Final Payment: The remaining balance is due upon delivery of the skip.
Payment Methods: We accept various payment methods, including credit/debit cards and bank transfers.

3. Delivery and Collection

Our delivery and collection services include:

Delivery: We deliver the skip to your specified location at the agreed time.
Placement: Please ensure there is sufficient space for the skip to be placed safely.
Collection: Once the hire period ends, we will collect the skip promptly.

3.1. Access and Placement

Customers must ensure:

The access route is clear for delivery and collection.
There are no obstructions that could prevent safe placement.
Permissions are obtained if placing the skip on private property.

4. Customer Responsibilities

As a customer, you are responsible for:

Providing Accurate Information: Ensure all booking details are correct.
Proper Use: Use the skip solely for the intended waste disposal purposes.
Supervision: Supervise the loading of the skip to prevent overfilling or misuse.

5. Prohibited Items

The following items are strictly prohibited from being disposed of in our skips:

Hazardous Waste: Chemicals, paints, asbestos, and other hazardous materials.
Electrical Appliances: Items like refrigerators, washing machines, and other large appliances.
Medical Waste: Items requiring special disposal due to health risks.
Green Waste: Organic materials such as plants, grass clippings, and garden waste.

Disposing of prohibited items may result in additional fees or legal action.

6. Liability and Insurance

Our liability and insurance policies cover:

Damage to Property: We are liable for any damage caused during delivery or collection.
Insurance Coverage: Our skips are insured against theft, loss, or damage.
Customer's Responsibility: You are responsible for any damage caused by improper use or overloading of the skip.

7. Cancellation and Refund Policies

Our cancellation and refund policies are as follows:

Cancellation Notice: Please notify us at least 24 hours before the scheduled delivery.
Cancellation Fees: Cancellations made less than 24 hours before delivery may incur a fee.
Refunds: Refunds will be processed for cancellations made within the stipulated time frame.

8. Privacy Policy

We are committed to protecting your privacy. Our privacy policy includes:

Data Collection: We collect personal information required for booking and service delivery.
Data Usage: Your information is used solely for providing and improving our services.
Data Protection: We implement security measures to safeguard your personal information.

9. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the UK courts.

10. Amendments to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Changes will be communicated through our website, and continued use of our services constitutes acceptance of the updated terms.

10.1. Notification of Changes

Customers will be notified of significant changes via email or through our website. It is the customer's responsibility to review the terms periodically.